Before contacting support, carry out a few basic checks where possible. Make sure all equipment is correctly connected, plugged in and powered on, and check that any batteries in wireless probes have sufficient charge.
Check that readings are appearing as expected in the web app, and look for any obvious warning messages or connection issues.
When contacting our support team, please provide the site and store name where the issue is occurring, details of the equipment being used, a brief description of the problem and any checks already carried out. This will help us identify the system and diagnose the issue more quickly.
