To claim under warranty, the complete unit or part should be returned, at the claimant’s expense, to Martin Lishman Ltd with a written explanation of the problem. Should there prove to be a defect or malfunction caused by faulty parts or workmanship, it will be repaired or replaced and returned to the claimant without charge. If a warranty claim is rejected, the cost of replacement or repair will be notified to the claimant before any work is carried out.

Any warranty claim will automatically be invalidated if the unit has been modified or internally tampered with in any way. The manufacturers will not cover under warranty damage or faults occurring to the unit which have been caused by inappropriate use or by use not in accordance with the operating instructions for the unit.

Under no circumstances will Martin Lishman Ltd re-imburse any costs associated with a warranty claim if these costs have been incurred without agreement in advance.

Under the terms of warranty for the unit under no circumstances will liability exceed the cost of replacement or repair. The manufacturers and Martin Lishman Ltd will not be liable for any consequential or indirect loss suffered by purchasers or users of the unit, whether this loss arises from correct or incorrect use, defect or malfunction caused by faulty parts or workmanship or in any other way. Non-exhaustive illustrations of consequential or indirect loss are loss of profits, loss of contracts and damage to property.

See our Terms and Conditions for more details. 

If you need to return a product to us, please download and complete the form below and send it back to us. Please complete all fields to the best of your knowledge. Our service department will then contact you to inform you of our findings.

Send your product to us to the address below, alternatively download our returns address label. 

Martin Lishman Ltd, Unit 2B Roman Bank, Bourne, Lincolnshire, PE10 9LQ